My Cart

WooCommerce Support Ticket System [12.2] WordPress Plugin

$26,00 $0,99

Save: $25,01 (96.2%)

$26,00 $0,99

Save: $25,01 (96.2%)

safe files

100% safe and original

Product files are absolutely original and safe.

download 1

Instant download

No waiting, the file is yours in a few moments.

support wordpress products install

Support included

* We help you to install the products on your website.

The WooCommerce Support Ticket System (WCSTS) seamlessly integrates into your WooCommerce installation adding a system to mange user and order support tickets! In this way the Shop admin can easily keep track and give support for order and users issues!

THE IDEA

WCSTS extends WooCommerce adding a system to manage support tickets. Via WCSTS can be managed three different ticket types:

  1. Order tickets: related to orders issues
  2. User tickets: realted to users issues
  3. New Pay Per Ticket: For more details read the related paragraph

Order and User tickets can be submitted by the user directly via frontend pages. Shop admin can manage tickets using the special backend area. Furthermore, the plugin allows email notifications, custom texts, and many other customizations to better personalize the system according to the shop admin needs!

ORDER TICKETS

Once activated, the plugin seamlessly adds a ticket area in all frontend order details pages (My Account page -> Orders -> select any order). In this special area the user can submit new tickets request support for that particular orders, read the admin replies for the already submitted tickets and submit new messages.
Optionally the user can also attach one or more files. Once a ticket is submitted, the customer and the admin can optionally receive a notification email (notification system and attachment by default are disabled. Enable them via the Options menu).

The order ticket system can also be completely disabled or it can be disabled only for the desired order statuses. Just go to the plugin Options menu and configure its display settings according to your needs!

USER TICKETS

Is automatically displayed in the My account page in its own tab called Personal Ticket Area (text can be customized via texts menu) and can optionally be displayed in any frontend page by using the special  shortcode. This ticket type works in the same way of order ticket for the exception that it is associated with a specific user (the user must be logged to access the ticket area) rather than an order. Once a ticket is submitted, the customer and the admin can optionally receive a notification email (notification system by default is disabled. It can be enabled via the Options menu).

PAY PER TICKET

The shop manager can now bind to any product (or variant) a number of questions that a user can ask. Once the product is purchased and the order is paid (or marked as completed), the plugin will automatically open a special Pay Per Ticket by which the admin can keep track of the user questions. The product quantity will affect the number of questions that the user will be able to ask.

To assign the number of questions to a product, just edit it and in the General tab you will find an input field name Questions number. For variable product, the Question number setting will be editable for each variant via the Variations tab.

Exampe:

  1. The admin binds 6 questions to Product 1
  2. The user buys 2xProduct 1
  3. Once the order will be payed, The plugin will open a Pay Per Ticket having 12 questions

Number of questions left can be editable by the admin using the ticket edit page.

The user can buy multiple products having questions bound to them. The plugin will open a ticket for each of them

Pay per ticket area is displayed in the frontend by using the special shortcode in any page supporting shortcodes. The ticket area will be displayed only for registered users, for non registered users will be displayed a login message. To customize the login message, just use the following format:

Note: if an order is deleted or marked as failed, canceled or refunded, the associated pay per tickets will be deleted too. Once a ticket reaches 0 questions left, the user will be automatically marked as closed.

Note for WooCommerce Subscriptions users: In case of a subscription product, every time a renewal occurs, the plugin will reset the pay per ticket question number associated with it. The pay per ticket will be automatically created according to the order payment status, not the subscription status.

FILE ATTACHMENT

Optionally you can enable files attachment for reply messages and tickets. You can set the file size limit and configure which file types are accepted. Furthermore, thanks to the “chunk upload” system, the plugin allows to upload any file size!

USE CASE: FILE APPROVAL SYSTEM

The ticket system can be used also as a File approval system. Thanks to the file chunk upload system, your customers will be able to attach any file size to each ticket (you can, however, limit the number of the uploadable files, size, and types). You can then reject the upload(s) by simply reply to the ticket (optionally the user will be notified via email) and eventually attach files to your reply.
Each message will have its own attachments (that can be eventually deleted) in order to keep track of the attachment history!

PREDEFINED ANSWERS

Would you like to define a set of predefined answers that can be later recalled when managing a ticket? You can! Just access to the Predefined answers menu and create them! Those answers will be available to all the admins that will be lately answering the ticket!

RICH TEXT AND TINY MCE ON FRONTEND

Optionally you can also enable the Tiny MCE editor for frontend ticket text areas! In this way, your customers will be able to enter rich texts!
To enable this option just go in the plugin options menu and enable the Enable Tiny mce editor for ticket message area on frontend option.

BACKEND MANAGMENT

The shop admin via the backend Ticket system managment area will be able to keep track of all the submitted tickets. In the ticket list table, the shop admin can at once retrieve the following info:

  1. Type: can be Order or User. It is needed to identify if the ticket is associated to a specific order or to a specific user
  2. Associated User/Order id
  3. Status: It can be Open, In Progress or Closed
  4. Priority: priorities can be customized using the special menu
  5. New message counter: it helps to better identify if an user replied to ticket
  6. Subject: ticket subject
  7. Ticekt open date
  8. Ticekt last user reply date

Deleting a ticket, the system will delete all its related metainfo including attachments! In this way your server and your db will be always clean!

Clicking on a ticket, the Admin can edit its info, read customer personal data, download (and delete) attachments and reply to the user. On ticket details, page can be also overridden the notification emails recipient(s)

ASSIGN TICKET TO SPECIFIC ADMIN USERS FOR BETTER MANAGMENT

Optionally you can assign tickets to specific admins users (that have edit_posts capability) and notify them. You can also optionally filter their ticket list in order to display only tickets assigned to them. To do that, just go to the options menu and set the Display all tickets to non Administrator users (admin area) according to your needs.
Selecting the “display all tickets” options, the admins will be able to filter the list displaying only the ticket assigned to them (in the top of the ticket list they will find a filter to do that).

NOTE: Administrator users will be able always to see all the tickets.

CUSTOM STATUSES

Besides the default Open, In progress and Closed ticket statuses, the shop admin can define his own custom statuses!

AUTOMATIC ORDER TICKETS

WCSTS plugin allows you to create tickets automatically each time the order hits a particular status! In addition, you can set up the first message to automatically include when the ticket is created.

OPTIONS & CUSTOMIZATIONS

The plugin allows the shop admin many customization, as:

  1. User/Order ticket subject type: Subject can be an open text (with lenght limit) or a select menu by which the user has to select one of the preselected topics (Use the text menu to configure them)
  2. Messages and subject lenght limit
  3. Disable order ticket system: disabling the ticket area will no longer be showed on every order details page. The shop admin will be still able to display the User ticket area using the shortcode
  4. Attachments: enable attachments, number of attachable file, size and types
  5. Email notification system: enable disable user and/or admin notifications
  6. Display ticket status on frontend
  7. Allow users to assign a priority to the just created ticket

TEXTS CUSTOMIZATIONS

The shop admin can customize the following texts:

  1. New ticket description: displayed on the new ticket box. It could contain various info, like ticket avarage processing times
  2. New ticket “succesfully submitted” message: This message is displayed after a ticket has been succesfully submitted by the user
  3. Notification emails subject and body: All email subject and messages can be customized. Furthermore can be used special place holder like {subject}, {message}, {ticket_id} to embed dinamic content about the current ticket message.

WPML

The plugin is compatible with WPML. To translate dynamic texts, just go to the Text menu, switch language using the WPML language selector, and input a text. In the case of preselected topics, Remember to create the translations for each language.

Reviews

There are no reviews yet.

Be the first to review “WooCommerce Support Ticket System [12.2] WordPress Plugin”

Your email address will not be published. Required fields are marked *

There are no activation guides for this product for now. Try looking on our blog or on our social pages. Otherwise try to contact us. If the guide is not available in this section, most likely it is not yet available or we do not yet have it.

NOTE: Not all products (themes and plugins) need activation and / or the author’s license key to fully function. Contact us before buying if you have any doubts.

1. If I need support, what can I do?

The Wpideal Team offers free support to help you for example to install themes or plugins on your WordPress. But we don't offer free professional assistance, for example (for developer bug fixes or for functionality and development changes) we offer paid support that you can purchase at any time from the dedicated section.

2. Are the product developer/author licenses included?

We do not provide any license or trial/commercial keys needed for automatic updating of these products. All products presented on the website operate in full and on an unlimited number of websites (domains). No license keys needed. For most of them. But some products may not work without the author's license, so you will need to purchase a license from the author of the product as well, or otherwise do so yourself. (In any case, the files you download from wpideal are original and functional, even when they don't work due to the author's license). Read more here and on FAQ page.

3. Are the products I buy always downloadable?

No, the links of the products you buy on Wpideal expire after 48 hours of purchase. When there are new updates, you will need to repurchase the product if you need them.

4. Do the product files I purchase contain malware, advertisements, or anything else?

Absolutely not, we offer excellent service and our goal is to be recognized as a totally transparent marketplace. You can rest assured and check the files you download from Wpideal yourself with any antivirus. All files are exactly the same as the original developer provided us. No changes are made to any file.

5. Are nulled versions of the products also included?

Absolutely NOT. All the products you find on Wpideal are ours that we bought from the developers, so WE downloaded all files by the developers and then uploaded to wpideal marketplace, they are not modified in any way. Many products work without the author’s license, but if for some reason it does not work without author license when you install it or even after the updates, it will not be Wpideal.com responsibility, But it is the buyer who has to provide:

  • Buy a license from the developer
  • Or proceed to transform the product himself in (nulled) to make it work without a license.

Please note: You cannot request a refund if the product fails due to the missing author license. As we have also written in the conditions, the author's license is not included and it is the responsibility of the buyer/user to purchase a developer/author license if need it or modify the files to make it (nulled). We don't do this and we have no responsibility. From us you only buy 100% original, unmodified files. Please keep this in mind before buying from Wpideal.com.

When you buy on Wpideal you accept also this conditions which is also described in the T&c. Read more also here and here.

6. Guide for How to activate products

After you have made the purchase, if there is available a guide for activating the product (without the author's license) you will find it you will find the guide in the "How to activate" tab on the product page. If the tutorial is not available it means that there is no activation guide yet . Please note that not all products are included with activation guide, if you have any doubts, before purchasing contact us and ask us if the product you are interested in is complete with activation guide (without author's license). In many other cases, the products do not require any licensed activation by the author to function properly.

Please note that from us (Wpideal.com) you will always download original files without any tampering, so any changes you make will be your responsibility. We do not oblige to force the activation of the products, but we do offer the guide (when available) for those who wish to do so. But at your own risk, if you don't know how to do it, don't do it and ask for help from an expert.

Please note

Before buying, read the FAQ on this page, the General FAQ, terms and conditions and all the other documents on Wpideal.com. When you buy on Wpideal.com you automatically confirm that you have read and agree to all our terms, conditions, recommendations and that you have read and agree to all the FAQ pages and information pages on Wpideal.com.

Please Attention here

before buying read the faq. There are important things you need to know about the products.

The first thing you need to know is that all the products you buy on wpideal do not have the author / developer license, and that some products (not all) only work partially or do not work completly, without the author/developer license, you can only buy from the author/product developer. On wpideal you simple buy the complete original file that we download from the author, but it is unlicensed (without key license from author).

Some products work completely without the author's license, but others do not and therefore it is not our responsibility if a product does not work without the author's license, if you need the license you can buy it from the author or if you are an expert you can "nulled" of the product and therefore it will work completely without license but we do not take any responsibility.

Some products are licensed by the author only for automatic updates and to receive support from the author, but there are some products that require the author's license to be activated, so you may purchase a product on wpideal that you will not be able to use but it will not be our fault because it is also written in our terms, conditions and in the general faq that we ask you to accept and review with every purchase. So we assume you have read all of our conditions before buying.

You will "rarely" find some products complete with the author's license when possible (you will find it written in the product description) in that case you will be able to use the license by purchasing a monthly or annual subscription with wpideal (but only in cases where it is specified in the tab product technique) in all other cases you will receive the original files under the gpl license and without the key / license of the author / developer. Subsequent claims are not accepted for these and other reasons.

unlock access to all files & unlimited downloads

Starting from $7,99/per month

you have access to download this files
* as long as you have daily credits

Version
12.2
Last Update
Released
20 Sep 2016
Brand
Tags
License
GPLv2 or greater
Nulled*
Not included

Download last version of WooCommerce Support Ticket System WordPress plugin for Elementor with special best deal price. 100% original files, not nulled. GPL. Free Support.

You might also be interested in these ...

Ajax Search Pro download free no nulled files on wpideal

$36,00 $3,79

Save: $32,21 (89.5%)

download SNIP Structured Data Plugin for WordPress free deal no nulled

$59,00 $3,79

Save: $55,21 (93.6%)

wp review pro by mythemeshop free download wordpress plugin best price nulled wpideal

$97,00 $2,99

Save: $94,01 (96.9%)

mailster the ultimate newsletter plugin download free best price deal on wpideal nulled

$59,00 $3,79

Save: $55,21 (93.6%)