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1. General questions

1.1. What is WPIDEAL?

Our company specializes in the sale of software needed to develop websites with CMS WordPress. Our goal is to provide any user with an opportunity to get premium products at an affordable price. All products you can use on an unlimited number of websites (domains).

We launched the project in 2020 and now WPIDEAL is one of the most popular websites that provide the best digital products for website design on the market. Currently, the collection of more than 300 products from world famous developers, and the number of our customers has already exceeded 16000! Join and be a part of it!.

1.2. Why buy from us?

You will receive original products from developers but at a much reduced price tag (Real Deal). All files do not contain ads, viruses or any malicious code. We provide free technical consultations and assistance in installing products. We have regular updates and direct download links. You will always find something that is not freely available!

1.3. Why do products cost less than developers?

We do not provide license keys and free updates for the products you downloaded. We are not developers of the provided products, so our technical support capabilities are limited. We do not change the functionality of products and do not fix developer bugs.

1.4. Where can I read the terms and conditions?

You can read the website terms and conditions on this page: Terms and Conditions.

1.5. Where can I see customer reviews?

You will find customer reviews on each product page if they are present.

1.6. Where can I see the list of best selling products

Unfortunately, our website does not have sales statistics, therefore using open statistics we have created the following pages of best sellers: Themeforest.netCodecanyon.netBestsellers from other brands.

1.7. The product you need is not on the website

If using website search you could not find the product you need, then we do not have this product. All products available for purchase are provided on the website.

1.8. What if you found a mistake on the website?

If you find a mistake on the website, please let us know about it via the feedback form or by contacting the customer support service by creating a ticket.

1.9. Posted comment is not displayed

All comments posted on the website are moderated. We remove spam comments containing advertisements, links to other websites, etc. We also delete comments regarding any errors on the pages of the website after they have been fixed. We delete any requests left in the comments after processing them.

1.10. Can you recommend a theme for my website

Unfortunately, we are not professionals in the web design and the number of available WordPress themes on our website is more than 1000, therefore we can not recommend the use of this or that product. However we made the most convenient search, navigation by tags and brands on the website and prepared the best seller pages: Themeforest.netCodecanyon.netBestsellers other brands. On each page of the product you are interested in, there is a link to the developer’s website (Market). You can learn more about the product, look at the features, demo pages, reviews on the developer’s website and make a purchase decision.

1.11. What should I do if I have read the FAQ completely and have not found an answer to my question?

If you have any questions after completing read the FAQ please create a request to our support service using the ticketing system on the website.

2. Payment and download

2.1. How does the payment work?

You can conveniently pay with PayPal for now, but we are updating the systems to add new payment methods in the future.

In order to download the required product you need to register on the website.

After registering, choose the product or products that interest you, add them to the cart and make the purchase. You will find the file download in your private area. Remember that download links expire 30 days after purchase when you purchase with single download. While the download link never expires if you purchase a subscription and as long as the subscription is active and renewed.

2.2. What payment methods are available?

We accept only PayPal for now. You can pay also with credit card with PayPal. Try it is very easy.

2.3. Can I pay in other ways (WebMoney, QIWI)?

Unfortunately is not possible.

2.4. Is it possible to make a payment directly to the PayPal account?

Yes is possibile.

2.5. What if i can’t download the files after paying?

Open a support ticket and ask for assistance. We will respond in a very short time.

2.6. Do download files have an expiration date?

Yes, the download links expire 48 hours after purchase. So you can download the files an unlimited number of times in 48 hours after the purchase of each single product.

2.7. Are there any discounts for purchasing?

All the products you find on Wpideal are already super discounted from the original price. But sometimes you may find additional discount codes on the website and if you subscribe to the newsletter you may receive coupon codes to use them on Wpideal.com

2.8. Can I get products for free?

Yes, in the list of products in the catalog on Wpideal.com you may often also find premium products to download for free, but for a limited period. (The files will always be original, downloaded directly from the developer).

2.9. What format are the downloadable files in?

In 99% of cases the downloadable files are in zip format and you can easily download them from your customer area.

2.10. What if the link leads to another product or does not work?

Errors on the website we fix immediately upon request to the support team.

If you have difficulty downloading the product, please create a request to our support service using the ticketing system on the website.

2.11. Can I download previously purchased products?

Please note, for most products we do not provide free updates. For this reason, download links are only valid for 48 hours after purchasing products for points. If you need to download previously purchased products please create a request to our support service using the ticketing system on the website.

2.12. Can I make a refund?

We can do refund if the product you downloaded from the website was completely unusable.

We DO NOT refund for the following reasons:

  • You made a mistake and downloaded what you did not need
  • You can not install the downloaded product
  • The product is incompatible with your WordPress, plugins or web server settings
  • The product does not function as you want
  • The product displays a message about the need to enter a license key or activation
  • You broke your website when installing the product
  • You did not receive technical support on WPIDEAL

Also, please note that we do not refund commission for a refund.

3. Updating products

3.1. How often are new product updates released?

We will update the products usually every 2-4 days. Please note we do not update products on request immediately.

3.2. Where can I see the list of the latest updates?

A list of the latest updates can be found on the following page: Recent Updates

3.3. What if the product version on the website is not the latest?

If you did not find the latest version of the product on our website, you can send a request through the feedback form, write to the mail support@wpideal.com, via the online chat or simply leave a comment on the product page and we will add a new version of the product in the following updates.

3.4. Can I download the update of the purchased product for free?

You purchase a current version of the product. We do not have free updates for most products. In order to download the product update you will have to buy products again.

3.5. Will the purchased product be updated automatically?

We do not provide the license keys required to automatically update products through the WordPress admin panel. If you need to update the product, you must download it from the website and perform the update manually. If you want to receive automatic updates you must purchase the product directly from the developer.

4. Installation and using

4.1. Hosting requirements for installation and use of products

Before you purchase a product on the website, make sure that your hosting meets the following minimum requirements:

  • Web server based on Apache or NGINX with 128MB of RAM
  • PHP version 5.6, 7.0 or 7.2
  • MySQL version 5.6+ or MariaDB version 10.0+
  • Apache module mod_rewrite

To avoid getting errors during the installation of the product, make sure that you are using the correct PHP settings on your web server:

max_execution_time = 600; max_input_vars = 5000; memory_limit = 256M; post_max_size = 128M; upload_max_filesize = 128M;

4.2. What hosting do we recommend for WordPress?

We recommend that you use one of the best, in our opinion, hosting for a website on WordPress – Keliweb

4.3. In the downloaded archive with theme there is no documentation, demo data, plugins or PSD

Some of WordPress themes we update through the Envato API, therefore we provide only installation archives without documentation, plugins, demo data, PSD. However, some of these themes contain a menu for installing plugins and demo data in the theme settings. Please, before purchasing, pay attention to the contents of the archive (theme details tab on the product page).

4.4. When installing the theme, an error occurs: The package could not be installed. The theme is missing style.css stylesheet

A typical error that occurs when a user attempts to download in WordPress a non-installation theme file, but a complete archive of the theme (with documentation, plugins, demo data, etc.).

To avoid this error you must unpack the archive with a premium theme, find the installation .zip file inside the archive and use it for installation in WordPress.

4.5. When installing the product, an error occurs: Are you sure you want to do this?

A typical error that occurs if the server has the wrong PHP settings.

4.6. When installing and using the product, there are PHP errors or a white screen

Such errors occur frequently if your server does not meet the recommended requirements for the PHP version installed on the server. We recommend using PHP version 7.3.

If you selected the correct version of PHP, but the error still occurs, there may be incompatibility with the current installed plugins or the incompatibility of the theme with the installed version of WordPress. If the problem can not be solved please create a request to our support service using the ticketing system on the website.

4.7. How to properly update an already installed product?

The most simple and correct way to update the product is to replace the files of the old version of the product with the new version files. All product settings are saved, as they are stored in the database of the website.

The second way is to delete the old version of the product, then download and activate the new version. In this case, the product settings may not be preserved, as in many products when they are removed there is a function to clear settings from the website database.

Here it is worth noting an important nuance – sometimes developers are releasing a fundamentally new product update with a change in the structure of files, the structure of storing settings in the database, etc. In this case, the product is accompanied by instructions from the developer to switch to a new version, Update to the current version correctly.

5. Safety and guarantees

5.1. Are the products on the website original?

All products presented on the website are downloaded directly from the developer websites and are original. We do not sell any products downloaded from third-party resources.

5.2. Can I get proof of purchase of the product?

We can at your request provide proof of purchase (screenshots) for any product sold on the website.

5.3. What does NULLED mean in the product title?

NULLED mean “Already activated with license key”. The original versions of some products do not work without activating the license key. In order for the product to work fully without activation, it is necessary to make minor changes to the part of the php/js code to bypass the license protection. The product in which such changes are made is called NULLED. We at Wpideal do not provide nulled products, so you will only find products with original files that also work without a license.

5.4. What are the guarantees that the products on the website do not contain malicious code, viruses or advertisements?

We provide open source software. You can check by yourself any product downloaded from our website and make sure that our files are downloaded directly from the developers and do not contain malicious code, viruses or ads.

To check the product for malicious code, for example, use the plugins Exploit ScannerWordfenceAcunetix WP SecuritySucuri SecurityAntivirus, the service VirusTotal or the scanner Aibolit.

5.5. In the downloaded archive VirusTotal service detected a virus

In the list of antiviruses VirusTotal there are Chinese antivirus solutions, such as Bkav, Jiangmin, Rising, Cyren. Such antiviruses often check the code simply for the presence of function eval, base64_encode/decode, etc. Although the presence of such constructions in the php-code does not at all mean that the code is malicious, and many developers use these functions for their own purposes (packing/unpacking data, custom fonts in css and others).

For this reason, Chinese antiviruses often detect on absolutely clean files downloaded directly from developers. This is called false positives. Usually on VirusTotal when checking the files, the detection rate for false positives of 1-2 (Chinese) antivirus out of 55. In case the detection rate is higher – it may be highly likely that within the file being checked, there may be malicious code or a virus present.

5.6. Will the downloaded product work exactly the way you want?

Please carefully read the description and features of the product before purchasing it. We do not give any guarantees that the product you purchased will function the way you want. We do not change the functionality of the products in any way, if you need details about the work or compatibility of the product, please contact the developer directly.

6. Account

6.1. How do I login to my account page?

You can go to your account page by clicking on the link: Your account.

6.2. Where can I find my download files and purchase history?

Your files and purchase history can be viewed on your account page: Your account.

6.3. Is it possible to change the login?

Change the login after registration on the website is impossible for security reasons.

6.4. How to change email or password?

You can change your email or password on your account page: Your account.

6.5. How to recover the password?

If you forgot your password, you can restore it on the password reset page: Reset Password.

6.6. How to add a product to your favorites list

You can add any product to your favorites list by clicking on the “Add to favorites” button on the product page. Your favorite list is displayed on the account page. To remove a product from the favorites list on the product page, you must click on the “Remove from favorites” button.

7. Support

7.1. Do we provide technical support?

We provide free technical support through the tickets system on the website, NOT by email or website comments! For example, help with installing digital products.

We are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

If you need additional services for installing or configuring digital products purchased on the website, you can contact us for more details.

7.2. How do I send a support request? What are tickets?

Ticket is a new request for support on the website. To send a request to the support service, you need to create a new ticket using the menu “Account – Create ticket”.

7.3. What is the guaranteed response time for the support service?

As a rule, we respond to requests within 1-2 business days. However the guaranteed response time of the support service is 3 business days.

7.4. Is it possible to get support from the developer via WPIDEAL?

It is not possible to get support from the developer via WPIDEAL. If you need support from a developer, purchase the product directly.

7.5. What if you need WordPress installation and configuration services?

If you need additional services for installing or configuring digital products purchased on the website, you can contact us for more details.

8. License and DMCA

8.1. Where can I find the license key for the purchased product?

We do not provide any licensing or trial/commercial keys when you purchase digital products required to automatically update these products. All products presented on the website fully work without entering license keys on an unlimited number of websites (domains).

8.2. The downloaded product displays an activation message

If the product you are downloaded constantly displays an activation message, please create a request to our support service using the ticketing system on the website.

8.3. The downloaded product does not work without entering a license key

If the product you downloaded does not work without entering a license key, please create a request to our support service using the ticketing system on the website. If the product does not really work without activation, we will create and provide you a NULLED version of product.

8.4. Is it legal to use downloaded products without entering a license key?

Yes, it is legal. All digital products on the website are released under GNU General Public License.

8.5. How long can I use the purchased products?

You can use any purchased products for an unlimited time.

8.6. On how many websites can I use purchased products?

You can use any purchased products on an unlimited number of websites (domains).

Last update: July 25, 2020

 

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